Like most websites and apps, we use cookies and other tracking technologies. By using our website, apps, products and/or services you agree to our use of cookies.

We use them to:

  • Remember information about you, so you don’t have to give it to us again.
  • Keep you signed in, even on different devices.
  • Help us understand how people are using our services, so we can make them better.
  • To deliver advertising
  • Help us personalise our services to you by remembering your preferences and settings. And your progress, so you can pick up where you left off even on a different device.
  • To find out if our emails have been read and if you find them useful.

How to change cookie settings / stop browser tracking your info

Some essential features on our sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

You can normally render them ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons.

To avoid web beacons in emails, you can turn off images in your email service. Check your email’s Help section to find out how.

The Cookies List below includes some details as to how to turn off some cookies.

First-party cookies

These cookies are set by the website you’re visiting. And only that website can read them.

Third-party cookies

These cookies are set by someone other than the owner of the website you’re visiting. Some of our web pages may also contain content from other sites like YouTube or Twitter, which may set their own cookies. Also, if you share a link to a one of our pages, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies – you can turn them off, but not through us.

Session cookies

These cookies only last for your online session and disappear from your computer or device when you close your browser (like Google Chrome, Microsoft Edge or Safari).

Persistent cookies

These cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use them to remember your preferences for the next time you visit.

Strictly necessary cookies

These cookies let you use all the different parts of our websites. Without them, services that you’ve asked for can’t be provided. Some examples of how we use these cookies are:

  • When you sign in to our services
  • Remembering what you’ve already done, like text you’ve entered into a registration form, so it’ll still be there when you go back to the page in the same web session.
  • Remembering security settings that affect access to certain content, for example, any parental controls

Functional cookies

These help us personalise our services to you by remembering your preferences and settings. Some examples of how we use these cookies are:

  • Remembering your choice of playlists and favourite content and help you do things like commenting on a blog
  • Remembering where you paused a programme on a video player and then later picking up where you left off
  • Remembering if you visited the website before so that messages for new visitors are not displayed to you
  • Remembering settings on the website like colour, font size and layout

Performance cookies

These help us understand how people are using our services online, so we can make it better. And they let us try out different ideas. We sometimes get other companies to analyse how people are using our services online. These companies might set their own performance cookies. Some examples of how we use these cookies are:

  • Collecting information on which web pages visitors go to most often so we can improve our online services
  • Making sure that the website is working properly and fixing any errors testing designs to help improve the look and feel of the website
  • Advertising cookies
  • Some websites use advertising networks to show you specially targeted adverts when you visit. These networks may also be able to track your browsing across different sites. We might use advertising cookies but they won’t track your browsing outside our websites, apps, and other services.

You can find more information here about how we use advertising cookies.

Other tracking technologies

Some sites use things like web beacons, transparent GIFs, page tags and web bugs to understand how people are using them and to target advertising to them.

They usually take the form of a small, transparent image that is embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were.

Cookies List

PHPSESSIDStrictly necessaryUntil you close your browser

To maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information, and only lasts for the duration of your visit.

DYNSRV, ADMINDYNSRVStrictly necessaryUntil you close your browser

We use more than one server to provide web pages. When you visit the website, you are assigned to one of several servers. This cookie is required to track which server you are communicating with in order to present a consistent user experience and remember information about the data you have entered.

This cookie does not identify you personally and is not linked to any other information we store about you.

viewed_cookie_policyFunctionality1 year

Saves a message to let us know that you’ve seen our cookie message.

wordpress_test_cookieStrictly necessaryUntil you close your browser

A test performed to see if cookies are enabled on your browser.

wordpress_*Functionality12 months

Used to maintain any users identity if they log into the site.

comment_author, comment_author_email, comment_author_urlFunctionality2 weeks

Cookies beginning with “comment_author_…” are only stored if you make a comment on the site. They store your name, email and website so you don’t need to re-input each time you make a comment on the site.

woocommerce_cart_hashStrictly necessaryUntil you close your browser

Enables the functionality of our shopping cart.

woocommerce_items_in_cartStrictly necessaryUntil you close your browser

Remembers items you have put in your shopping cart.

wp_woocommerce_session_Strictly necessaryUntil you close your browser

Contains a unique code for each customer so in order to find cart data.

woocommerce_recently_viewedFunctionalityUntil you close your browser

Keeps a temporary log of products you have viewed on the site.

_tStrictly necessaryYears

Token used to identify the user between main website and forum.

_forum_sessionStrictly necessaryUntil you close your browser

Set to track logged-in status for the online community.


Stores user selected theme.

_gaAnalytics2 years

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on the site
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

For further information on Google Analytics cookies, please visit Google Analytics Cookie Usage on Websites or view the Google Privacy Policy .

_gatAnalytics10 minutes

Google Analytics cookie - see above.

_gat_tNetAnalytics10 minutes

Google Analytics cookie - see above.

Change Log

2018-05-27: More detailed user centred explanation added.